Refund, Return, and Cancellation Policy
At GSSB, we strive to ensure our customers are completely satisfied with their purchases and experience with us. Please read the following policy regarding refunds, returns, and cancellations:
Cancellation Policy:
1. Order Cancellation: You may cancel your order within 24 hours of purchase. Please contact us immediately at 7208609727 if you wish to cancel your order. If your order has not been shipped, we will cancel it and process a full refund.
2. Post-Shipment Cancellation:Once an order has been shipped, it cannot be canceled. However, you can refuse the package upon delivery, and after the return is processed, a refund will be issued minus any shipping charges.
Return Policy:
1. Damaged or Defective Products:If you receive a product that is defective or damaged, please contact us within 48 hours of receiving the order. You will need to provide a detailed description and photographic evidence of the issue. Upon verification, we will either replace the product or offer a full refund.
2. Incorrect Product: If you receive an incorrect product, please contact us within 48 hours of delivery. We will arrange for the correct product to be sent to you at no additional cost or provide a full refund.
3. Returns for Other Reasons:If you are unsatisfied with your purchase for any other reason, you may return it within 7 days of delivery for a full refund, provided that the product is unopened, unused, and in its original packaging. Return shipping costs will be borne by the customer.
Process for Returning Products:
– Contact our customer support team to initiate the return process within 7 days of delivery.
– Ensure the product is packed safely to prevent any damage during transit.
– Ship the product to the address provided by our customer support.
Refunds:
– Refunds will be processed within 7-10 business days upon receipt and inspection of the returned product.
– Refunds will be made in the original form of payment.
Exceptions:
– Products that are purchased during a sale or with a discount are not eligible for refunds or returns unless they are defective or incorrectly shipped.
– Certain categories of products may be excluded from returns. Please check the specific product page for any return exclusions.
For any further queries or clarifications, please reach out to our customer support at [insert contact email/phone number]. We are here to help you have a pleasant and satisfactory experience with GSSB.